Returns & Exchanges
We hope that you love your purchase but in the event that you don't Just Figures has a 30 day return and exchange policy which is effective from the day you receive your order in the mail. Returned or exchanged merchandise must be received back to our facility in like new condition with no odor or cosmetic stains. Only items in like new condition will be accepted. We make the final decision on whether or not to accept returned merchandise. Your funds will be reimbursed once we have received your item.
TO RETURN OR EXCHANGE YOUR MERCHANDISE PLEASE TAKE THE FOLLOWING STEPS:
Send an email to email@example.com and label it Return or Exchange.
PLEASE let us know why you are returning the item. We are a small shop and want to understand the fit of our product lines and our customers wants and needs.
We will email you back with an RMA number (return merchandise authorization) once you provide us with your reason for return. We can only provide you with a free of cost shipping label to print out if we shipped something incorrectly or if there is a manufacturing defect with your product. If you write us to exchange an item please tell us what size you would like to replace it in your initial email to us and within the package with the item(s) you are sending back.
We highly recommend making sure that your shipping boxes are clear of any old barcodes or addresses. We also recommend keeping your tracking information too. We are not responsible for lost or damaged items being shipped back to us. Please mark the RMA number clearly on the outside of the box.
The only time you will be faced with a restocking fee from us is if the item was hand dyed by our facility. All returns or exchanges on dyed items are subject to a 30% restocking fee.
FINAL SALE ITEMS:
We hope that you understand that we DO NOT accept returns or exchanges on any panties such as briefs, thongs or bikinis for sanitary reasons, however we do accept returns and exchanges on long leg panty girdles and panty girdles with garters that are still unworn with the tags on them. Hosiery returns can only be accepted if the package is unopened to ensure both sanitation and that the quality of the garment(s) has not been compromised.
Unlike some other companies we will accept returns on sale and close out items.